Our reception desk is open on Monday - Saturday between 07.00 am and 06.00 pm and Sunday from 07:30 - 03.00 pm. If you will arrive after 6.00 pm please inform us latest till 05.30 pm on the day of arrival so that we can provide you with the information about the security code to get access to the hotel and to your room key.
Reservations that are made for less than 14 days may be cancelled at no charge up to 6.00 p.m. on the day before the arrival date. If you do not cancel the room on time or fail to show up without cancelling in advance (no show), we will charge you the rate of one night. Additionally to that regulations our general terms and conditions and the Austrian Hotel regulations apply for all bookings at STANYS.
Reservations for long-term stays (14 days or more) may be cancelled at no charge up to 14 days prior to arrival.
In case of later cancellation or a no-show (failure to arrive without cancelling in advance), you will be charged 50% of the total cost of the stay on the credit card number that you gave for the reservation.
Payment in advance: 14 days before arrival, 50% of the cost of the stay will be charged to your credit card as a down-payment and guarantee. Additionally to that regulations our general terms and conditions and the Austrian Hotel regulations apply for all bookings at STANYS.
If not mentioned otherwise in written form at the time of booking for these pre-paid offers a cancellation free of charge is not possible.All changes and cancellation of such a pre-paid booking will lead to a full payment for the whole booked stay. The amount for the whole booking will be charged to your credit card at the time the booking is made. For booking pre-paid arrangements we recoomend to contract travel insurance.
To guarantee your reservation we ask you to give us your credit card information: number, 3 digit security code and expiration date. We accept Eurocard/MasterCard, Visa, Diners and EC-Cash, down-payment /advance payment and cash payment.